Gardeners New Cross Accessibility Statement

Gardeners New Cross is committed to making our services and information accessible to everyone in the New Cross area, including disabled customers, older people, and those using assistive technologies. This Accessibility Statement explains the steps we take to support inclusive access and how you can contact us if you need any adjustments.

Our Accessibility Commitment

We aim to follow the Web Content Accessibility Guidelines, version 2.1, at level AA. These guidelines are recognised standards for improving the accessibility of websites and digital information. By working towards WCAG 2.1 AA, we want to ensure people in New Cross can find out about our gardening services, request quotes, and communicate with us as independently as possible.

Accessibility is an ongoing process. We regularly review our website and online information to identify issues, make improvements, and respond to feedback from customers who rely on accessible formats or assistive tools.

Using Our Website with Screen Readers

Our website for Gardeners New Cross is designed to work with modern screen readers and other assistive technologies. We use clear headings, structured content, and descriptive text to help users navigate pages more easily. Where images are important for understanding content, we aim to provide meaningful alternative text so that screen readers can describe the image.

We avoid using text embedded in images for essential information whenever possible, and we work to ensure that key content is available as proper text that can be read aloud, enlarged, or converted into other formats by assistive tools.

Keyboard Navigation and Focus

The Gardeners New Cross website is built so that most content and controls can be accessed using only a keyboard. Users should be able to move through links, buttons, and form fields in a logical order using the Tab, Shift plus Tab, Enter, and arrow keys. We aim to ensure the visible focus indicator is clear, so you can easily see where you are on the page when navigating without a mouse.

Forms and quote requests are designed to be keyboard accessible. If you find any part of the site that cannot be reached or used with a keyboard alone, please let us know so we can fix this.

Visual Design and Readability

We strive to use colour contrasts that meet or exceed WCAG 2.1 AA recommendations so that text remains readable for users with low vision or colour vision deficiencies. Text is written in plain language where possible, so people in the New Cross community can understand our gardening services without unnecessary jargon.

Pages are created to be responsive, so content can be enlarged or viewed on different screen sizes without requiring horizontal scrolling in most cases. Users can zoom in using browser settings and should still be able to access the main information about our local gardening services.

Ongoing Improvements

We recognise that accessibility is not a one-time project. When we add new features or content to the Gardeners New Cross website, we consider accessibility from the start. We review feedback, test key pages, and update our approaches as standards and best practices evolve.

If you encounter an accessibility barrier while trying to learn about or book gardening services in New Cross, we want to hear from you so we can investigate and improve.

How to Request Accessibility Support

If you need information about Gardeners New Cross in a different format, such as large print or an alternative digital format, or if you need help using our website because of an access need, you can contact us and explain what support you require. Please tell us which page or service you were using, what problem you faced, and what format or adjustment would help you.

We will review your request, respond within a reasonable time, and work with you to provide the information or service in an accessible way whenever we can. Your feedback helps us improve accessibility for everyone in the New Cross area who uses our gardening services.